Bubsicarenie Jewelry – Sales Policy

Effective Date: January 2, 2025

Welcome to Bubsicarenie Jewelry! We are committed to providing you with high-quality, beautifully crafted jewelry and an exceptional shopping experience. Below, you’ll find our Sales Policy, which covers important information about purchasing, shipping, returns, and customer service. Please take the time to read and understand our policies.

1. Products and Quality

At Bubsicarenie Jewelry, we offer a curated collection of fine jewelry, including rings, necklaces, bracelets, and earrings, all carefully designed and crafted from premium materials. We are dedicated to offering products that meet the highest standards of craftsmanship and style. All our jewelry is ethically sourced, and we guarantee the authenticity and quality of every piece.

2. Ordering and Payment

  • Placing an Order: Orders can be placed directly on our website. All product descriptions, prices, and images are provided to help you make informed purchasing decisions. You can add items to your cart, proceed to checkout, and review your order before completing the purchase.

  • Accepted Payment Methods: We accept the following payment methods for your convenience:

    • Credit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Apple Pay
    • Google Pay
    • Bank Transfers (for large orders)

  • Order Confirmation: After placing your order, you will receive an email confirming your order, including the products, quantities, total price, and shipping information. This email serves as a confirmation that your order has been successfully received.

3. Shipping

  • Shipping Fees: Shipping costs are calculated at checkout based on your location and the shipping method you select. We offer several shipping options, including standard and expedited shipping.

  • Shipping Areas: We currently ship to the United States and internationally. For international shipping, additional customs duties or taxes may apply depending on your country’s regulations, and these are the responsibility of the customer.

  • Delivery Time: The estimated delivery time depends on your location and the shipping method chosen. Orders are typically processed and shipped within 1-3 business days. Please allow extra time for international shipments or if there are any unforeseen delays.

  • Tracking: Once your order is processed and shipped, you will receive a tracking number via email so that you can monitor the progress of your shipment.

4. Returns and Refunds

At Bubsicarenie Jewelry, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, we offer a 30-day return policy from the date of delivery. To be eligible for a return, the following conditions must be met:

  • Condition of Items: Jewelry must be in its original, unworn, and unused condition. It must have all original packaging, tags, and certificates (if applicable) intact.

  • Return Process:

    • To initiate a return, please contact our customer service team at info@bubsicarenie.com or call 205-305-1465 within 30 days of receiving your order. We will provide you with a Return Authorization (RA) number and return instructions.
    • Return shipping costs are the responsibility of the customer, unless the item is defective or damaged.

  • Refunds:

    • Once we receive and inspect your returned item, we will process your refund to the original payment method within 7-10 business days.
    • Refunds will be issued for the purchase price of the product, minus any shipping fees.
    • Please note that personalized or custom jewelry is non-refundable unless the item is defective or damaged.

  • Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will provide you with a full refund or exchange. Please include photographs of the damage to facilitate the process.

5. Warranty

All Bubsicarenie Jewelry items come with a 1-year warranty from the date of purchase. The warranty covers manufacturing defects, such as broken chains, loose stones, or malfunctioning clasps. It does not cover damage due to misuse, accidents, or normal wear and tear.

  • If you experience any issues with your jewelry within the warranty period, please contact us at info@bubsicarenie.com, and we will assess the issue and provide a solution.

6. Pricing and Promotions

  • Pricing: All prices listed on the website are in USD and are inclusive of applicable taxes. Prices may be subject to change without notice. The price listed at the time of order placement will be the final price you pay.

  • Promotions and Discounts: From time to time, Bubsicarenie Jewelry may offer promotions, discounts, or sales events. These discounts may not be combined with other offers unless explicitly stated. We encourage you to subscribe to our newsletter to stay informed about our latest promotions.

7. Customer Rights and Responsibilities

  • Accurate Information: You are responsible for providing accurate shipping and billing information at the time of order. Bubsicarenie Jewelry is not liable for misdeliveries due to incorrect or incomplete addresses.

  • Use of Products: You are responsible for using the products in accordance with their care instructions. We provide care guides on how to maintain and clean your jewelry. Bubsicarenie Jewelry is not responsible for damage caused by improper care or use.

8. Website Usage

  • Intellectual Property: All content on our website, including images, text, and product descriptions, is owned by Bubsicarenie Jewelry and is protected by copyright and intellectual property laws. Unauthorized use of any content from our site is strictly prohibited.

  • User Conduct: You may not use our website for unlawful purposes or in a manner that could damage, disable, or interfere with the website’s operation. You must not attempt to gain unauthorized access to our systems or data.

9. Contact Information

For any questions regarding our Sales Policy, or if you need assistance with an order, please contact us:

  • Email: info@bubsicarenie.com
  • Phone: 205-305-1465
  • Business Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
  • Address: 4876 Retreat Avenue, Altona, New York, United States

Thank you for shopping with Bubsicarenie Jewelry! We are committed to offering you luxurious, high-quality jewelry and providing a memorable shopping experience.